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Frequently Asked Questions

What is an excess and why must I pay it?

The excess is the first payment that needs to be made in the event of a claim regardless of whether you are guilty or not. If you are not guilty, the insurers will attempt to recover the full claim amount (your excess and their portion of the loss) from the other party. Unfortunately, this can take a long time especially if the guilty party isn't insured.

There are certain circumstances when excess can not be recovered. Amongst others, these include when:

  • you do not have any third-party particulars
  • the third party doesn't have any income or any assets to attach
  • the legal costs outweigh the recovery costs
  • the third party has left the country or can't be traced
  • the merits of the claim don't justify the recovery

What happens if I'm underinsured?

When you submit a claim and are underinsured the principle of average will be applied to compensate you partially for your loss.

In accordance with the average clause in your policy the extent to which you are underinsured will be applied to your claim.

For example if your house contents are insured for only 50% of the replacement value and you submit a claim for R20 000. Only 50% of the claim, that is R10 000, will be paid out.